The method used is descriptive method with case study approach in leisure parks PT. Measurement of the quality, will not escape the inherent quantitative aspects, namely the quality costs (cost of quality). Pembangunan Jaya Ancol must identify the wishes of consumers in terms of quality. If the perceived reality in accordance with the desired quality, they will continue to use the services offered by the service providers. The key is to match or exceed customer expectations. Pembangunan Jaya Ancol carry out all the activities of each unit of the service, one way to differentiate a recreational park with more recreational park is to show the high quality of services than its competitors. Pembangunan Jaya Ancol continue to improve service levels to get the maximum profit. To be able to compete well among a growing number of recreational, PT. Abstract The rapid development of the hospitality industry in particular recreation area is now attracting the interest of entrepreneurs to participate jumped into this business, giving rise to sharp competition.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |